today i was really rattled by a customer who chastised me for hesitating to give a poor guy a glass of water.

i was annoyed at her for checking my behaviour because in my opinion she didn't know the context of the situation: one, we do charge when you don't bring your own mug even if it is just water, and two, i've also gotten into trouble before for giving away free cups of water. three, my boss was standing behind me and when i hesitated, it was to defer to her for the go-ahead.

i really don't appreciate someone coming up to me and giving me a dressing down, telling me that my conduct is embarrassing and how could i have possibly have hesitated in front of a person in dire need, in front of a crowd of people.



i don't know what to make of it. i don't really think i'm wrong or have been embarrassing for hesitating honestly. maybe some things should have come more automatically and maybe i shouldn't have deliberated on the action so much. i don't know.

but thank god for people like roland and jonathan who are eager to put a smile on your face.
at the end of an early morning shift, i am able to feel and learn to say
"mir geht es gut".


danke